In-Q-Tel, the investment arm of the CIA and the wider intelligence community, is putting cash into Visible Technologies, a software firm that specializes in monitoring social media. It’s part of a larger movement within the spy services to get better at using ”open source intelligence” — information that’s publicly available, but often hidden in the flood of TV shows, newspaper articles, blog posts, online videos and radio reports generated every day.http://www.iqt.org/ http://en.wikipedia.org/wiki/In-Q-Tel
Visible crawls over half a million web 2.0 sites a day, scraping more than a million posts and conversations taking place on blogs, online forums, Flickr, YouTube, Twitter and Amazon. (It doesn’t touch closed social networks, like Facebook, at the moment.) Customers get customized, real-time feeds of what’s being said on these sites, based on a series of keywords.
“That’s kind of the basic step — get in and monitor,” says company senior vice president Blake Cahill.
Then Visible “scores” each post, labeling it as positive or negative, mixed or neutral. It examines how influential a conversation or an author is. (”Trying to determine who really matters,” as Cahill puts it.) Finally, Visible gives users a chance to tag posts, forward them to colleagues and allow them to response through a web interface.
In-Q-Tel says it wants Visible to keep track of foreign social media, and give spooks “early-warning detection on how issues are playing internationally,” spokesperson Donald Tighe tells Danger Room.
Of course, such a tool can also be pointed inward, at domestic bloggers or tweeters. Visible already keeps tabs on web 2.0 sites for Dell, AT&T and Verizon. For Microsoft, the company is monitoring the buzz on its Windows 7 rollout. For Spam-maker Hormel, Visible is tracking animal-right activists’ online campaigns against the company.
The intelligence community has been interested in social media for years. In-Q-Tel has sunk money into companies like Attensity, which recently announced its own web 2.0-monitoring service. The agencies have their own, password-protected blogs and wikis — even a MySpace for spooks.
The Office of the Director of National Intelligence maintains an Open Source Center, which combs publicly available information, including web 2.0 sites. Doug Naquin, the Center’s Director, told an audience of intelligence professionals in October 2007 that “we’re looking now at YouTube, which carries some unique and honest-to-goodness intelligence…. We have groups looking at what they call ‘citizens media’: people taking pictures with their cell phones and posting them on the internet. Then there’s social media, phenomena like MySpace and blogs.”
But, “the CIA specifically needs the help of innovative tech firms to keep up with the pace of innovation in social media. Experienced IC [intelligence community] analysts may not be the best at detecting the incessant shift in popularity of social-networking sites. They need help in following young international internet user-herds as they move their allegiance from one site to another,”
Lewis Shepherd, the former senior technology officer at the Defense Intelligence Agency, says in an e-mail. “Facebook says that more than 70 percent of its users are outside the U.S., in more than 180 countries. There are more than 200 non-U.S., non-English-language microblogging Twitter-clone sites today. If the intelligence community ignored that tsunami of real-time information, we’d call them incompetent.” http://www.wired.com/dangerroom/2009/10/exclusive-us-spies-buy-stake-in-twitter-...
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